SHIPPING PROTECTION GUIDELINES

Shipping protection is a purchasable service that provides a shipper of a product reimbursement for shipments that are lost, stolen, or damaged in transit with a courier. Shipping protection can be purchased through couriers or third-party vendors at the time of shipment.

To protect consumers as much as possible, ClickBank requires any seller offering shipping protection to conform to the guidelines described below.

• They must supply information on the company who is providing the shipping protection (i.e. carrier or third-party.)
• They must specifically describe what is covered by the shipping protection (lost shipments, damaged goods, or stolen merchandise).
• They must specifically describe what is NOT covered by the shipping protection (refused acceptance; maximum size, weight or dollar amount the seller is willing to cover; incorrect or incomplete address).
• They must specify the claims timeframe during which a customer's claim should be filed (i.e. within 90 days from shipment date).
• They must provide guided information on how a customer can file a claim.
• They must provide customers with the information that must be included in a claim before it is submitted (i.e. shipping address, order number, picture of damaged goods, proof of lost of stolen merchandise).
• They must make it known to the customer if a refund or product replacement is offered to the customer in the event of an approved claim.